Customer Service Goals
Customer Service and Operations personnel collectively work together to meet the technology needs of the County. This group is dedicated to providing Berrien County employees with a stable and efficient computing platform. Our goal is to quickly and efficiently meet our customers' needs so that they can better support and serve the citizens of Berrien County.
The helpdesk is responsible for fielding support calls from all County employees, remote users, and local municipalities. The Help Desk Coordinator provides first line of support, schedules repairs and training, and follows up with the customer to ensure satisfactory problem resolution. The Help Desk Coordinator is also responsible for all facility/department access and mainframe security access.
Customer Service Specialists
Specialists are responsible for maintaining all County-owned computers, printers, phones, peripherals, A/V equipment, and desktop operating systems and applications. They provide a face-to-face link between Information Systems and our customers.
Responsible for the overall network infrastructure. They provide administration, support, and security for our servers, routers, switches, VOIP system, Internet, and connectivity throughout the County.
Responsible for overseeing the daily operations of the County's IBM Mainframe. They maintain the tape library, monitor console events, and provide forms handling/report distribution for various County departments.
Provides administrative assistance to the Director and Managers in I/S as well as oversees all maintenance contracts, County-wide telephone billing, outdated technology disposal, and supervises the activities of the County Switchboard.
Responsible for handling all incoming calls into the County. They also monitor the Information Desk and provide Courthouse visitors with guidance and direction to the appropriate location.